Siinviidatu on vabalevis ja leidis oma koha peamiselt põhjusel, et teenuste-küsimused on retoorikas leidnud oma koha, kuid teenustega seonduv tähendusruum on sageli hägune. Siin on tegemist kirjandusülevaatega, kus autorid avavad teenussüsteemide evolutsiooni teenusökosüsteemideks. Tekst võib huvi pakkuda laiale lugejaskonnale alates organisatsioonidest huvitatutest kuni teenusedisaineriteni (kes ilmselt samuti organisatsioonidest mööda vaadata ei saa).

Kontekstiks:

Over the past several decades, we have seen an evolution from service systems – infrastructures combining different constituencies, such as customers, employees, technology, the business environment, and organizations in space and time, offering service quality as the outcome via processes such as service delivery and service innovation (Edvardsson, 1997) – towards service ecosystems, sets of social and economic actors in a context shaped by institutions, with actor-to-actor structures continuously re-created for mutual value creation (Vargo & Lusch, 2016).

Evolutsioon:

This increased importance of relationships and interactions (Voss, 2000) and the widening of service systems perspective (Akaka et al., 2012) due to the expansion of business boundaries beyond a single firm to an interconnected set of actors (Sawatani, 2019) led to the conceptualization of service systems evolving into service ecosystems.

Vihje, mis aitab orienteeruda:

Another neglected notion in service ecosystem research considers why they (might) fail. As our analysis shows, most research is currently preoccupied with developing concepts, theories, and frameworks (Mustak & Plé, 2020), most focused on constructive service ecosystem mechanisms. However, behaviour within ecosystems can be limited by so-called constraints, that is, structures and mechanisms that can modify and, in many cases, terminate ecosystems (Etxeberria & Moreno, 2001; Pattee, 1972).

Brozović, D., & Tregua, M. (2022). The evolution of service systems to service ecosystems: A literature review. International Journal of Management Reviews.