Proloog emotsionaalse intelligentsuse juurde

Tavaarusaam emotsionaalsest intelligentsusest on vist umbes selline nagu Wikist leida võib:

Emotsionaalne intelligentsus ehk emotsionaalne andekus ehk tundetarkus ehk tundetaip ehk EI (inglise keeles EQ) hõlmab: võimet oma tundmusi mõista, tajuda, juhtida ja väljendada; empaatiavõimet (teiste hingeelu mõistmine; sotsiaalne kompetentsus); enesevalitsemist ja eneseregulatsiooni (sihtide seadmine, visadus seatud eesmärkide saavutamisel ja takistuste ületamisel; Isiklik kompetentsus).

Mulle tundub, et mitmekesistuvas keskkonnas on politseitöö edukus ikka rohkem sõltuvuses politseinike emotsionaalsest intelligentsusest. On arusaadav, et kõikidel inimestel sh politseinikel on eelistused, vaated jms, mida igapäevakäitumisest täiesti eraldada ei ole ilmselt võimalik. Küll aga on emotsionaalne intelligentsus midagi sellist, mis võimaldav võimalikke konflikte ja kokkupõrkeid kui mitte vähendada, siis pehmendada. Sestap see artikkel siin voos oma koha leidiski.

Kontekstiks:

Human intelligence comes in many forms. In addition to general cognitive ability measured by the Intelligence Quotient (IQ), which only accounts for about 4–20% of human success (Aremu et al., 2011), Gardner (1983) argued there were also linguistic, musical, logical/ mathematical, spatial, bodily/kinesthetic, intrapersonal, and interpersonal forms of intelligence. Later, psychological work combined the latter two – intra and interpersonal to form emotional intelligence (EI)

Emotsionaalne intelligentsus (EI) siinses tekstis:

EI reflects a general ability to acknowledge one’s own emotional state and keeps one’s emotions and thoughts in balance while also recognizing emotions in others, managing interactions and relationships with them, and resolving conflict using empathy, emotional clues and an awareness of social dynamics

EI ja politseitöö:

Policing is a highly stressful job (Violanti and Aron, 1995) involving near constant emotional regulation in the course of “dealing with others” (Al Ali et al., 2012, p. 2; Aremu and Tejumola, 2008). Thus, EI may be especially relevant in this line of work […] it is possible that a more intentional focus on EI in police recruitment and training could help address many of the critical issues policing is facing today, including low levels of public trust and legitimacy, public perceptions of systemic problems with misconduct, excessive force, and discrimination and police officers’ mental health and wellness

Uuringud politseinikest:

A total of 11 studies in our review examined the impact of EI on police officer attitudes, wellness and job performance. Several studies showed EI in police officers was positively related to career aspirations (Aremu and Lawal, 2009), career commitment (Aremu, 2005; Brunetto et al., 2012), job satisfaction, engagement and (negatively) turnover (Brunetto et al., 2012). The findings suggest agencies should look for EI in officers to encourage higher levels of work engagement and to minimize turnover.

Mõned järeldused:

While it is clear from our review that the research on EI in policing is in its infancy, the findings in combination with existing literature on EI in the workplace suggest it may be highly relevant for policing. For example, EI could help police officers be more receptive to training and future research should continue to examine this possibility and its relevance for improving police behaviors and decision-making, such as in deciding whether to use force, minimizing the influence of personal biases and honing the use of procedural justice during encounters with the public.

Magny, O., & Todak, N. (2021). Emotional intelligence in policing: a state-of-the-art review. Policing: An International Journal.